At Staffmath.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our AI-powered enterprise field service management platform.
By using our website or mobile application, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you sign up or use our services, we may collect:
- Name, email address, phone number
- Company name and industry
- Login credentials
- Payment and billing details
b. Field Usage Data
As a field service platform, we may collect:
- GPS location (for attendance and task tracking)
- Device information (for app performance)
- Job/task status and logs
- Photos, files, and comments uploaded during field operations
c. Automated Data
We may automatically collect:
- IP address
- Browser/device type
- Usage logs (e.g., login time, actions taken)
- Cookies and analytics data
2. How We Use Your Information
We use the collected information to:
- Provide and improve our field service management tools
- Manage user accounts and permissions
- Automate scheduling and performance tracking
- Send notifications, updates, and service communications
- Monitor usage trends and improve user experience
- Process payments and subscriptions
3. AI & Data Processing
Staffmath uses AI to analyze field data and improve productivity. This includes:
- Smart task assignments
- Predictive scheduling
- Team performance insights
We do not use your data for external AI training or share it with third-party AI systems without your consent.
4. Sharing & Disclosure
We do not sell or rent your personal information.
We may share data with:
- Authorized team admins within your organization
- Service providers assisting us with hosting, payment, analytics, or communication
- Authorities if required by law, regulation, or legal process
5. Data Retention
We retain your data:
- As long as your account is active
- For a reasonable period after account closure for auditing and compliance
- You may request deletion at any time (see Section 8)
6. Security
We implement:
- End-to-end encryption for data transmission
- Role-based access control
- Secure cloud infrastructure
- Regular security audits
However, no system is 100% secure. We encourage users to protect their passwords and accounts.
7. Cookies & Tracking
We use cookies and third-party analytics (like Google Analytics) to:
- Understand user behavior
- Improve website functionality
- Remember user preferences
You can manage cookies through your browser settings.
8. Your Rights
Depending on your location (e.g., GDPR, CPRA compliance), you have the right to:
- Access your data
- Correct or update personal information
- Request deletion (“Right to be forgotten”)
- Object to data processing
- Export your data
To request any of the above, please email us at:
9. Third-Party Links
Our website or app may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies separately.
10. Children’s Privacy
Staffmath is not intended for use by individuals under 16. We do not knowingly collect personal data from children.
11. Updates to This Policy
We may update this Privacy Policy as needed. We will notify users of significant changes via email or platform notifications.